BUSINESS AUTOMATION
If your team spends hours copying information, chasing updates, maintaining spreadsheets or repeating the same administrative tasks, there's usually a better way. THACKR builds practical software and automation that removes repetitive work and gives your team more time to focus on customers.
Staff repeatedly enter the same information into different applications.
Important operational processes rely on shared spreadsheets and manual updates.
Your team manually sends reminders, requests documents or follows up on outstanding payments.
Agreements, reports, invoices or other documents are repeatedly generated by hand.
Information is scattered across emails, spreadsheets and multiple applications.
Requests and approvals involve unnecessary emails and manual tracking.
An illustrative example of the kind of change an automation sprint can make. It is not a guaranteed feature set: what is automated depends on your process and systems.
I map what currently happens, including the awkward manual steps.
Identify which steps can be automated and where human decisions are still needed.
Implement the agreed automation using existing software, integrations or custom development.
Test normal and failure scenarios, then show your team how to manage the new workflow.
Final pricing depends on integrations, complexity and requirements. You'll have a fixed figure for an agreed scope before any work begins.
From £2,500
A fixed-scope project focused on improving one clearly defined business process.
Final pricing depends on integrations, complexity and requirements.
Discuss your workflowSometimes the most useful advice is that you don't need me to build anything.
If an existing tool can solve the problem reliably, I'll recommend using it. You shouldn't pay for development you don't need.
Often the tools are fine and the gap is between them. A well-built connection is cheaper and lower risk than new software.
Custom development is for when it provides a genuine benefit, such as a process that doesn't fit off-the-shelf software or will outgrow it.
Yes. Most automation projects build on tools you already use, connecting them through their APIs, webhooks or built-in automation features. I'll look at what you have first and only suggest new software if there's a real gap.
Usually not. The aim is to make the CRM you have do more of the work, by keeping it updated automatically and connected to your other systems. If it genuinely can't support what you need, I'll tell you plainly, but that's the exception.
Yes. Depending on the process, that can mean automating the data going into and out of a spreadsheet, generating documents from it, or replacing it with proper software when it has outgrown its job. I'll recommend the lightest option that works.
Where it helps, yes: sorting incoming enquiries, reading documents, drafting replies or flagging exceptions. It isn't the answer to everything, and plain rules are often more reliable, so I'll say which is which. A person stays in the loop for anything that matters.
Processes always change, so I build with that in mind, keeping the rules clear and documented rather than buried in code wherever practical. Small changes are usually quick to make afterwards, and anything larger can be scoped as a further piece of work.
It depends on the process, the systems involved and how quickly access and decisions come back. A single, clearly defined workflow is usually a matter of weeks rather than months. I'd rather give you a real schedule once I've seen the process than promise a number now.
No. The automation should make the work simpler for them, not add a new tool to learn. Part of the project is showing your team how the new workflow behaves, what to do if it needs attention and who to contact.
Describe the process as it works today, awkward steps included. I'll tell you honestly whether it's worth automating and what it would take.
It comes straight to me, not a sales team. I usually reply within one working day.
By email or a free introductory call, whichever you prefer. I'll tell you honestly if I'm not the right fit.
What's included, the price and the delivery schedule, agreed before any work starts.
Prefer email? josh@thackr.co.uk
I read every enquiry myself and usually reply within one working day.
Insights
When a vendor starts charging for an integration that used to be free, it exposes a risk that was there all along: you don't own the connection your business depends on.
A supplier outage is inevitable eventually. What matters is whether your software queues the work and carries on, or just fails in front of the customer.
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From £2,500
Discuss an automation
