The Integration You Didn't Pay For Can Still Cost You
When a vendor starts charging for an integration that used to be free, it exposes a risk that was there all along: you don't own the connection your business depends on.
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Insights on business software and automation
Practical thinking on business systems, automation and software built around the way organisations actually work.
When Your Supplier's System Goes Down, What Does Yours Do?
A supplier outage is inevitable eventually. What matters is whether your software queues the work and carries on, or just fails in front of the customer.
When AI Bots Flood Your Website, Who Pays the Bill?
A popular post can bring a wave of AI bot traffic that spikes your hosting bill and slows your site for real customers. Here's how to design for it before it happens.
What the Supermarket Fridge Hack Teaches You About Remote Control Software
Hackers remotely triggered defrost cycles in supermarket fridges across Europe. If your software can switch something on, lock a door or change a setting, the same lesson applies to you.
Should Your Customer Portal Support Passkeys?
Passkeys are being pitched as the end of passwords, but for a bespoke customer portal they bring recovery and support headaches most businesses haven't thought through yet.
Why a Data Migration Is Never Just Moving Data
Moving data between systems looks simple until you hit duplicate records, mismatched fields and relationships that don't survive the trip. Here's what a real migration plan covers.
Your AI Agent Can Draft a Form. Should It Also Submit It?
AI agents that can act on real systems, not just suggest, remove the last human check before something goes wrong. Here's where to put it back.
The Automation Nobody Remembers Building
Every business has a few small automations nobody fully remembers setting up. Here's why that's a bigger risk than it looks, and what to do about it.
What the Card Fee Lawsuits Mean for Your Payment Setup
Visa and Mastercard are facing fresh litigation over card fees. If your software has those fees hardcoded in, a change to the rules could mean a rebuild. Here's how to avoid that.
Why 'Random' in Your Software Might Not Be Random Enough
Password reset links, discount codes and raffle draws all depend on randomness. Weak randomness in any of them can cost you money or data. Here's what to check.
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