Adding Web Search to Your AI Tool Is an Integration, Not a Toggle
Web search APIs make it easy to let an AI tool look things up online. But that one checkbox pulls in cost, logging, caching and source control that a lot of businesses skip.
Insights
Insights on business software and automation
Practical thinking on business systems, automation and software built around the way organisations actually work.
Why Custom Software Shouldn't Reinvent What the Browser Already Does
Some custom features are quietly rebuilding things a browser already does natively. Here's where that shows up in a quote, and when it's genuinely worth paying for the custom version.
Why Your Automation Needs a Hard Spending Limit, Not Just an Alert
An alert tells you something went wrong after the money's already gone. A hard spending cap stops it happening in the first place. Here's how to build that into your automation.
One-Line Fix, Ten Files Changed: What That Tells You About Your Software
When a tiny change request comes back as a big quote, the problem usually isn't the developer being slow. It's change coupling, and it's worth understanding before you sign off on any bespoke build.
Prompt Injection Is the New SQL Injection, and Most Businesses Aren't Ready
AI agents reading emails, tickets and documents can be tricked by hidden instructions buried in that content. Here's what prompt injection actually looks like in a business system, and what a sensible defence involves.
The Algorithm Behind a Dating App Could Fix Your Rota
A government dating app in Singapore uses a 70-year-old matching algorithm to pair people up. The same idea quietly solves a lot of allocation problems businesses still manage by hand.
Invented Work: How Extra Complexity Sneaks Into a Software Quote
Not every line in a software quote is solving your problem. Some of it exists to fill hours, look impressive, or hedge against a future that never arrives. Here's how to tell the difference.
Does Your Business Automation Have a Watchdog?
Nvidia's plan to put a watchdog chip next to every AI agent points to a real gap in business automation: most systems have no independent check on what they're actually doing. Here's what that check should look like.
When Your Business Has to Bend to Fit Your Software
Off-the-shelf software is built for everyone, which means it's built for no one exactly. Here's how to tell when the workarounds are costing more than a proper build would.
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