Your systems should talk to each other.

Sometimes. Where there's no API, the options include scheduled file exports and imports, access to the underlying database or reading structured emails. As a last resort, automating the user interface is possible but fragile, so I'd tell you that up front and weigh it against asking the supplier or replacing the tool.

Yes. If your system has no interface for other software to use, I can often add one, or connect at the database level where that's safe. I'll start by understanding how it works and what it can and can't be trusted to do.

Yes. Both offer ways to send and receive data, including the REST API and webhooks. Typical jobs are sending orders, customers or form submissions to other systems, or bringing stock and pricing information in.

Failure is planned for rather than hoped against. Temporary problems are retried safely, so a message is neither lost nor duplicated. Failures are logged with a reason and flagged to a person, rather than leaving your systems quietly out of step.

Yes, that's the point. Depending on the systems involved, an integration can react as soon as something changes, run on a schedule, or both. Nobody should need to press a button or remember to export a file.

Yes. You'll get a clear description of what connects to what, how fields are mapped, how to tell whether it's working and what to do when it isn't, so the integration isn't a black box that only I understand.

Yes, if you'd like me to. Connected systems change their interfaces, credentials expire and volumes grow, so some integrations benefit from ongoing support. It's optional, and the documentation means you can hand it to someone else if you prefer.