That 'AI Agent' You're Being Sold Might Just Be a Flowchart
Plenty of tools sold as 'AI agents' are just rule-based automation with a chat window on top. Here's how to tell the difference before you buy.
Insights
Insights on business software and automation
Practical thinking on business systems, automation and software built around the way organisations actually work.
The AI Agent That Assumes: Why Automation Needs to Ask, Not Guess
AI agents are good at filling in gaps quietly, which is exactly the problem. Here's why business automation needs to be built to ask rather than assume, with real examples.
You Inherited a System Nobody Can Explain. Now What?
When you inherit software with no documentation and no developer to ask, the temptation is to rewrite it fast. Here's a safer way to work out what it actually does first.
Your AI Coding Assistant Doesn't Remember Last Week's Decisions
AI coding agents don't carry memory of past decisions between sessions the way a human developer does. That gap shows up as inconsistency in your codebase, and it matters more than most people realise.
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